Privacy Policy
Last updated: 16 August 2026
BM Collectibles ("we", "us", "our") operates the website bmcollectibles.co.uk.
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and your rights under applicable UK data protection law.
1. Who we are
BM Collectibles is an online trading card business specialising in football and sports trading cards, including the buying and selling of individual cards, collections and related products.
For the purposes of UK data protection law, BM Collectibles is the data controller for personal information collected through our website and in connection with our customers.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us through the contact details provided on our website.
2. Information we collect
Depending on how you interact with our website, we may collect some or all of the following information:
Information you provide to us
This may include:
Your name
Billing and delivery address
Email address
Telephone number
Information provided through our contact forms
Information relating to an order or purchase
Information you provide when contacting us about a product, order, return or other enquiry
Any other information you voluntarily provide to us
Payment information
When you purchase products through our website, payment information may be collected and processed by the relevant payment provider.
We do not intend to store or have access to your full payment card details, such as your complete card number or security code, where these are processed directly by the applicable payment provider.
Payment providers may process your information in accordance with their own privacy policies and terms.
3. How we use your information
We may use your personal information to:
Process and fulfil orders
Arrange delivery of products
Process payments
Respond to enquiries and contact-form submissions
Provide customer service
Deal with returns, refunds and complaints
Communicate with you about an order or enquiry
Maintain records of transactions
Prevent fraud and misuse of our website
Operate, maintain and improve our website
Meet our legal and regulatory obligations
Establish, exercise or defend legal claims where necessary
We do not currently operate an email marketing programme and will not use your information to send you marketing emails unless we obtain the appropriate permission or otherwise have a lawful basis to do so.
4. Our lawful bases for using your information
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
We may process your information because it is necessary to fulfil a contract with you, such as processing and delivering an order you have placed.
Legal obligation
We may process information where we are legally required to do so, including maintaining appropriate financial and transaction records.
Legitimate interests
We may process information where it is reasonably necessary for our legitimate business interests, provided that those interests do not override your rights and freedoms.
Examples may include responding to enquiries, protecting our website and business from fraud, maintaining business records and dealing with disputes.
Consent
Where required, we may rely on your consent, for example for certain types of non-essential cookies or other processing where consent is legally required.
Where we rely on consent, you may withdraw that consent at any time.
5. Contact forms
If you contact us through a form on our website, we may collect the information you enter into that form, such as your name, email address, telephone number and the contents of your message.
We use this information to respond to your enquiry and provide customer support.
We do not use contact-form information for unrelated marketing purposes unless you have separately agreed to receive such communications or we otherwise have a lawful basis to do so.
6. Website platform
Our website is hosted and operated using Squarespace.
Squarespace may process certain information on our behalf as part of providing website hosting, functionality, security and related services.
Information collected through the website may therefore be processed by Squarespace and its relevant service providers in accordance with their own privacy practices.
7. Cookies and similar technologies
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website to function correctly, including features relating to security, shopping functionality and website operation.
Other cookies or similar technologies may be provided by Squarespace or third-party services used on the website.
Where applicable, we will provide appropriate information and obtain consent for non-essential cookies where required by law.
You can also manage or delete cookies through your browser settings.
Because website functionality and third-party services can change, we may update our cookie information from time to time.
8. Customer accounts
BM Collectibles does not currently operate a separate customer membership programme.
However, certain website functionality provided by Squarespace may allow customers to create or use an account where that functionality is enabled.
If you create or use an account, we may process information associated with that account in order to provide the relevant website functionality and manage your purchases.
9. Who we share your information with
We may share personal information with third parties where this is necessary to operate our business or fulfil an order.
This may include:
Squarespace, which provides our website platform and hosting services
Payment service providers that process payments
Delivery and postal providers where necessary to deliver orders
IT, security or technical service providers where necessary to operate our website
Professional advisers where reasonably necessary
HM Revenue & Customs or other authorities where we are legally required to provide information
Law enforcement or regulatory authorities where legally required
We do not sell your personal information to third parties.
10. International transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
This may include relying on an adequacy decision or appropriate contractual safeguards where required.
11. How long we keep your information
We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected.
The length of time we keep information will depend on the type of information and why we need it.
For example:
Order and transaction information may be retained for as long as necessary to meet accounting, tax and legal requirements.
Contact enquiries may be retained for as long as reasonably necessary to deal with the enquiry and any resulting matter.
Information relating to disputes or legal matters may be retained for as long as necessary to establish, exercise or defend legal claims.
Website and technical information may be retained in accordance with the relevant service provider's retention practices.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
12. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
13. Your data protection rights
Depending on the circumstances, you have rights under UK data protection law, including the right to:
Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Ask for your information to be transferred to you or another organisation in certain circumstances
Withdraw consent where we rely on consent as our lawful basis
These rights are subject to certain legal conditions and exemptions, so they may not apply in every situation.
You will generally not have to pay a fee to exercise your rights.
14. How to exercise your rights
If you would like to exercise any of your data protection rights, or if you have a question about how we use your information, please contact BM Collectibles using the contact details provided on our website.
We may need to request additional information from you to verify your identity before responding to certain requests.
We will normally respond to valid requests within one month, although this may be extended where permitted by law for particularly complex requests.
15. Complaints
If you are unhappy with how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
You can find information about the ICO and how to make a complaint on its website.
16. Children's privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children for purposes that are inappropriate or unlawful.
If you believe that a child has provided us with personal information and you would like us to investigate or remove it, please contact us.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
The latest version will always be made available on our website.
We recommend checking this page periodically for any updates.
18. Contact us
If you have any questions about this Privacy Policy, your personal information or how we process your data, please contact BM Collectibles through the contact details provided on bmcollectibles.co.uk.
BM Collectibles
Website: bmcollectibles.co.uk
Last updated: 16 August 2026